Built by hoteliers, for hoteliers.
Run the hotel.
Not the chaos.
Guest communication, your team and daily hotel operations — in one clear workspace.
Hotel team
Guest waiting for reply
Booking question
Returning guest
Repetitive question
Reservation context
Guest request
Manager / owner
Schedule still unfinished
Leave request
New review
Labour cost
Sick report
What needs attention today?
Friday, 18 September
Good morning, Edward.
12
Arrivals
4
Need attention
3
Team requests
Needs attention
Late arrival · reservation matched
Staff decision requested
Cloudbeds ↔ BaltIQ
Live reservation context in. Staff-confirmed action back.
Many hotel problems · One clear workspace
AI handles routine. Your team handles hospitality.
Two sides of the same hotel
The guest experience.
The operation behind it.
BaltIQ began with unanswered messages, repeated questions, scattered guest notes, PMS lookups, review portals, staff messages and rota spreadsheets.
You should not need five systems and a spreadsheet to understand what is happening in your hotel.
Hotel team
Serve the guest, with context.
Messages, reservations and Guest CRM context meet in one place. BaltIQ handles routine questions; staff take over when hospitality needs a person.
- One guest inbox
- Reservation details close to the reply
- Returning guest context
- Clear staff escalation
Management
See the hotel, without chasing it.
Reviews, schedule, requests, sickness, labour estimates and daily attention items stay visible without another spreadsheet or staff-chat thread.
- Reviews needing attention
- Schedule and team requests
- Estimated labour visibility
- Daily operational overview
One place instead of many
The hotel, in one view.
Move between guest work, team operations and management visibility without losing the thread.
Inbox · PMS · Spreadsheet · Review portals · Staff messages · Schedule · Guest notes → BaltIQ
Less switching · Less copying · Less searching · Less remembering
The hotel today
Overview
See arrivals, attention items and the work moving through the hotel.
Connected flow
Guest writes → Inbox understands → PMS context → Guest CRM identity → relevant opportunity identified → staff handoff or confirmed action
Hotel state → reviews and responses → requests → schedule → estimated labour → management overview
Open BaltIQ and understand your hotel.
Friday at Fonnental
Illustrative view
12
Arrivals
81%
Occupancy
4
Attention
Late arrival needs a decision
New review needs attention
Three team requests awaiting review
September labour estimate updated
What needs attention
One view, without another morning spreadsheet.
Cloudbeds PMS ↔ BaltIQ
Live into BaltIQ: availability, reservations and guest context.
Staff-confirmed back to Cloudbeds: create, change or cancel a reservation; update guest details; add a reservation note.
No unattended writes. Capabilities depend on the connected PMS.
Connected today: Cloudbeds · Google Workspace / Gmail · Google Business Profile
View live and planned connectionsEveryday workflows
Five moments from a real hotel day.
A guest writes after midnight.
BaltIQ uses current hotel and reservation information. Staff step in when the question is uncertain or sensitive.
Inbox · reservation matched
Late arrival · Room 304
Draft ready for staff review
The team already knows the guest.
The Guest CRM shows the relevant profile, stay history and hotel-approved context before anyone replies.
Marta Lindqvist
Returning · 4 stays
Quiet side · approved context
The PMS context is needed.
Live connected information replaces copying between systems. Supported actions go back only after a staff member confirms them.
The rota needs finishing.
The manager chooses Day, Evening or Night and paints shifts across the calendar, with team requests kept in view.
September rota
Front deskGuest feedback needs attention.
Management sees it in the same workspace and follows the appropriate connected response workflow.
Google review
Breakfast service
Needs management attention
Different people · Same system
One workspace. The right view for each role.
More context. Less repetition.
Reply faster with reservation and Guest CRM context close by, while routine questions move without taking over the shift.
Built inside real hotel operations
We know the problems because we deal with them too.
We run hotels ourselves. BaltIQ was created around the work we face every day—guest communication, reviews, schedules, team coordination and operational visibility.
We built the system we wanted to use ourselves.